Terms & Conditions

Where ‘we’, ‘us’ or ‘our’ is used, this means Sibley + Sibley.

GENERAL

An initial consultation of up to 1 hour will be free of charge and will be held under a no obligation basis.

A written estimate for the service required will be provided after the initial consultation. If the customer wishes to proceed further, then the customer will be required to accept all estimates in writing (using the acceptance reply slip provided or via email), and to accept these terms and conditions. This will form an agreement between the Client and Sibley + Sibley Interiors.

A non-returnable deposit (specified in the estimate) will be required with the customer’s written acceptance.

Sibley + Sibley will proceed with the service requested only after the written acceptance and deposit have been received.

All quotes will be valid for 3 months from the date of issue unless otherwise advised.

All payments to Sibley + Sibley Interiors should be made in cash, Bacs or electronic payment using the account details on the estimate.

Work will not start until cleared payment is received.

SOFT FURNISHINGS

We give a delivery timescale of 6 – 8 weeks for the majority of our work (subject to receipt of deposit, clearance of funds and availability of materials). The Client should understand that acceptance of the estimate or quotation also means that the delivery timescale is accepted.

A non-returnable deposit of 70% will be required upon acceptance of the estimate. Unless such a deposit is received, the work cannot proceed. Clearance of funds will be required before any purchases are made. Work will proceed as agreed once the funds are cleared.

If the Client provides the required measurements, then all items subsequently made will be done so in accordance with them. We can take no responsibility for any mistakes arising from inaccurate measuring by the Client. Such errors may be rectified, but will be at an additional cost to the customer.

We cannot be held responsible for any materials going out of stock between quotation acceptance and materials purchase. Any monies received with respect to such an order will be refunded.

The Client will be notified when the items have been completed and this will be deemed as the completion date. Finished goods will be delivered at an agreed time with the Client within fourteen days of this completion date.

The balance of payment will be due on the day of delivery (unless another agreement is arranged). At this point, the Client will be required to check the goods, and sign an acceptance form. The property and ownership of the goods does not pass to the buyer until paid for in full.

FABRICS & CARE

Where the customer supplies the fabric, we cannot be responsible for flaws, faults or inconsistency of pattern. Where possible we will work around such problems but extra work or fabric required to do so will be paid for by the customer. Fabrics should be clearly marked with the right/wrong side and pattern direction.

There may be a surcharge where many small pieces are supplied from which to make an item.

All fabrics chosen should be handled with care. Advice for their suitability for washing / dry cleaning can be sought from the fabric supplier. However, when a combination of fabrics have been used (for example where lined curtains have been made, or where trimmings have been applied) rates of shrinkage between fabrics may differ causing the item in question to be pulled out of shape. We suggest that ALL fabrics be treated as dry clean only unless otherwise stated, and can take no responsibility for any damage occurring to items due to cleaning in the wrong manner. In cases where interlining has been used, even dry cleaning may not be possible, and it is recommended that cleaning is done by means of gentle vacuuming. We can take no responsibility for fabric behaviour once within its intended destination. Any shrinkage due to high humidity, improper cleaning, or any other reason, or damage or mis-shaping arising from mishandling or other improper use will not be the fault of Sibley + Sibley Interiors. 

FIXTURES AND FITTINGS FOR WINDOW TREATMENTS

We can advise on fixtures and fittings. However we can take no responsibility for any damage to property during or after the attachment of such fixtures or fittings by the customer or customer’s representative. Roman and roller blinds will be supplied with safety devices in accordance with BS EN 13120 . Should the Client, refuse the fitting of safety boxes during installation, or remove safety boxes once fitters leave the client’s premises, Sibley + Sibley Interiors takes no responsibility for injury or death as a result.

If the client wishes to change curtain poles / tracks or other such fittings after precise measurements have been taken by us, then the customer must inform us of such a change in writing, and new measurements will need to be taken by us and may incur an additional cost. If any change in dimensions results in extra work being required to ensure the window treatment(s) fit, then a charge will be incurred based upon the current hourly rate. The customer will be advised of this prior to proceeding with any rectification, and will agree in writing to the additional work and charges.

If the customer provides the required measurements, then all items subsequently made will be done so in accordance with them. We can take no responsibility for any mistakes arising from inaccurate or incorrect measuring by the customer. Such errors may be rectified where possible, but this will be at additional cost to the customer. 

CARPETS & FLOORING

Delivery & Installation

We give a delivery timescale of 1-3 weeks for the majority of flooring products (subject to receipt of deposit, clearance of funds and availability of materials). The Client should understand that acceptance of the estimate or quotation also means that the delivery timescale is accepted.

A non-returnable deposit of 70% will be required upon acceptance of the estimate. Unless such a deposit is received, work cannot proceed. Clearance of funds will be required before any purchases are made. Work will proceed as agreed once the funds are cleared.

If the Client provides the required measurements, then all items subsequently ordered from the manufacturer will be done so in accordance with them. We can take no responsibility for any mistakes arising from inaccurate measuring by the Client. Such errors may be rectified, but will be at an additional cost to the customer.

We cannot be held responsible for any products going out of stock between quotation acceptance and product purchase. Any monies received with respect to such an order will be transferred to a suitable replacement product with the customers express permission or refunded.

Appointment times and dates

Fitting appointments are estimates only and are made in good faith, but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. Time is not of the essence. We cannot accept liability for delayed arrival of the fitter.

Product Guarantees

We are responsible for ensuring that the products we supply are of satisfactory quality and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees. Carpets and vinyl supplied may vary slightly in colour to that seen in samples.

Condition of floors

All quotations and orders are on the basis that the subfloor is suitable for fitting the flooring you have selected without additional work. It is your responsibility to ensure that this is the case. We can carry out a free home flooring survey (please see above). Any fitter recommended by us will fit the product on your subfloor as it is when he or she arrives to fit the floor covering, unless you have asked us to arrange for any works to be carried out to your subfloor. If any damage is caused to the product as a result of your subfloor being inadequate, all costs associated with remedying the subfloor and replacing any product are solely your responsibility.

Survey of floors will be undertaken prior to commencement of work. However, unforeseen problems with existing floors that require additional work to enable floor coverings to be laid, will incur an additional charge. Damp Proof Membrane are not included in or stated in quote. If this is required the customer will be informed. No responsibility will be accepted for any unforeseen subsequent faults caused by a faulty subfloor.

Electrical Cables & Pipes

It is the customer’s responsibility to ensure the fitter is informed of the location of any cables and pipes that may be in the area that the work is being carried out. This is for the purpose of health and safety, and also to prevent any damage that may be caused to cables and pipes whilst work is being undertaken by Sibley + Sibley.

Door Clearance

Please note that no allowances have been made for cutting doors in the estimate. If you wish us to provide a door cutting service, this will incur an additional charge per door to be trimmed.

Uplift & disposal of old flooring

Uplift of old flooring and subsequent disposal for carpets and vinyl can be arranged for an additional charge per square meter. If present floor coverings are laminate, wood, ceramic tiles, or any glued own flooring this will be charged per hour per man.

Removal of furniture

Rooms must be completely emptied prior to flooring installation. Removal of items by ourselves can be agreed & charges included at quotation. If Sibley + Sibley has not been asked to quote for furniture removal in advance of installation but on the day of installation it is necessary for Sibley + Sibley, to move furniture then this will incur an additional charge. The customer will be advised of this prior to proceeding and will agree in writing to the additional work and charges.

It is the sole responsibility of the customer to check correct installation and plumbing of white goods/electrical goods or furniture on completion.

If we are required to move any furniture/white goods every effort will be taken to ensure they are replaced as before, but we will not be held responsible, if an item has been damaged due to deterioration/age of the item. It is the customers’ responsibility to move any antique furniture. The customer must inform the fitters if any item is antique or valuable, and they will not move these items. Whilst every effort will be taken by Sibley + Sibley to ensure no damage will be caused to any personal items, it is the customer’s responsibility to remove any pictures, wall hangings or ornaments, as The Flooring Lodge will not be held responsible for any damage.

In the case that the Company is engaged to move furniture on the Customer’s behalf the Customer is still required to move small, valuable, breakable and electrical goods. Whilst every care is taken whilst moving furniture the Company cannot be held responsible for any damage that may occur whilst items are moved.

Damage and scuff marks

Sibley + Sibley undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Sibley + Sibley do not undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.

Third Party Products/Fitting

Sibley + Sibley does not accept responsibility for poor quality installation when the client is using third party products or fitters (e.g. Underlay, preparation of sub-floor with screed/plywood, etc).

Supply Only Customers

It is your responsibility to ensure goods are checked on collection. If any unopened goods are returned, this will incur a handling, shipping and administration charge.